Your personal data is completely safe with SportPesa. Learn more on this page about how we protect your privacy.
Your data is a trust we hold. We never sell it or misuse it.
We don't just write policies — we actively protect your privacy at every step.
Every transaction and data transfer is protected by 256-bit SSL encryption, making it virtually impossible for hackers to access your information.
Your data is stored on encrypted servers and can only be accessed by authorized personnel for specific purposes.
SportPesa never sells your personal data to third parties. That is a core principle we stand by.
Identity verification documents are stored with the highest level of security and deleted as needed once verification is complete.
You can opt out of promotional messages at any time. We respect your preferences.
Our data protection systems are regularly audited by independent third-party security experts.
SportPesa A trusted online Sports Betting and gaming platform for users in Bangladesh. Your privacy is our top priority. This Privacy Policy clearly explains what data we collect, why we collect it, and how we keep it secure.
By using our website or app, you agree to this Privacy Policy. Please read it carefully before creating an account.
Our Commitment: SportPesa never sells, misuses, or shares your personal information with unrelated third parties without your consent.
This Privacy Policy is built in accordance with applicable data protection laws in Bangladesh and international best practices. SportPesa We regularly review and update this policy as needed to keep your data protected at all times.
SportPesa We only collect information that is genuinely necessary — nothing more. Below is an overview of the three types of data we collect:
Information you provide during registration and account management:
Certain technical information is collected automatically while you use the platform:
Information related to your betting and payment history, used for account management and fraud prevention.
| Data Type | Reason for Collection | Mandatory? |
|---|---|---|
| Name & Date of Birth | Identity Verification & Age Confirmation | Yes |
| Mobile Number | Account Verification & Communication | Yes |
| Payment Information | Deposit & Withdrawal Process | Yes |
| NID / Passport | KYC Verification (on first withdrawal) | Conditional |
| IP Address | Security & Fraud Prevention | Automatic |
| Cookie Data | Improving User Experience | Optional |
SportPesa Collected data is used only for specific purposes. Those purposes are clearly outlined below:
SportPesa does not sell your data to advertisers, data brokers, or any third party for commercial purposes.
SportPesa We use industry-leading technology to keep your data secure. Here are our core security layers:
Your Role: Security isn't just our responsibility. Use a strong password, never share your login credentials with anyone, and report anything suspicious to us immediately.
SportPesaAs a user, you have certain important rights regarding your personal data:
You can request to know what personal information we hold about you at any time.
You can contact us to correct any inaccurate or outdated information.
Upon account closure, your data will be permanently deleted after the applicable legal retention period.
In certain circumstances, you may request that the processing of your data be restricted.
You can opt out of promotional messages or emails at any time — no questions asked.
Privacy violation complaints can be submitted directly to our support team.
SportPesa We don't retain your data beyond what's necessary. Retention periods depend on the type of data and applicable legal requirements:
| Data Type | Retention Period |
|---|---|
| Account details (name, number) | 5 Years After Account Closure |
| Transaction Records | Up to 7 years where required by law |
| KYC Documents | Securely stored after verification; deleted upon account closure |
| Support Conversations | 2 Years |
| Cookies & Log Data | Up to 90 Days |
Once the retention period expires, your data is securely and permanently deleted and cannot be recovered.
SportPesa Registration and participation by anyone under 18 is strictly prohibited. We do not knowingly collect data from minors.
Warning: Providing a false age at registration will result in permanent account suspension, and all deposited funds may be forfeited. Age verification is part of our KYC process.
If a parent believes their child has created an account on SportPesa, please contact us immediately support@sportpesa.wsto email us. We'll take immediate action.
SportPesa This privacy policy may be updated from time to time. For significant changes, we will notify you:
Continued use of the platform after changes take effect constitutes your acceptance of the updated policy. We recommend checking this page regularly.
The latest version of this policy is always available at sportpesa.ws/privacy-policy Available on the page.
For any privacy-related questions, complaints, or requests, please get in touch with us:
Support@sportpesa.ws
Response Time
Within 48 Hours Maximum
Our privacy team processes requests 7 days a week, from 9 AM to 11 PM. For urgent matters, include "URGENT: Privacy" in the subject line for priority handling.